Warranty Terms and Conditions

We are committed to delivering high-quality products and ensuring customer satisfaction. All our products come with warranty support, which is provided directly by our factory. Below are the details of the warranty options available:

Standard Warranty - 12 Months

Coverage:

This warranty covers all manufacturing defects for 12 months from purchase.

Cost:

The Standard Warranty is included with the product at no additional cost.

Exclusions:

Damage or failures due to electrical surges (electrical damage).
Accidental, intentional, or environmental damage (physical damage).
Any misuse, tampering, unauthorised repairs, or modifications.

Terms:

Warranty claims must be raised through our Customer Care team.
Upon confirmation, the product must be sent to our factory in Jaipur for inspection and repair.
If the defect is confirmed to be a manufacturing issue, the product will be repaired free of cost.

No-Questions-Asked Warranty - 24 Months

Coverage:

This premium warranty offers complete device replacement for any issue, for a period of 24 months from the date of purchase.
All types of damages are covered, including electrical, physical, accidental, and user-related damages.

Cost:

This warranty is optional and can be purchased at the time of product purchase for a one-time cost of ₹ 1,400 + 18% GST = ₹ 1,652/-

Terms:

No explanation is needed from the customer as long as the warranty seal remains intact and the device is returned with all its components, peripherals and complete in all respects. Upon reporting any issue, the entire device will be replaced with a new unit.
Warranty claims must be raised through our Customer Care team.
After confirmation, the damaged product must be sent to our factory in Jaipur for replacement.
Once received, a new device will be dispatched.

General Conditions for All Warranty Types

Warranty is non-transferable and applicable only to the original purchaser.
Proof of purchase (Invoice copy) is mandatory for any warranty claim.
Shipping costs to our factory may be borne by the customer; return shipping (post-repair or replacement) will be covered by us.
Turnaround time for repair or replacement may vary depending on the issue and logistics.

For assistance or to initiate a warranty claim, please contact our Customer Care team at: +91 86 96 067 067

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